T-Mobile® often disables access to all short codes (5 and 6 digit phone numbers) from their handsets. If you are a T-Mobile® customer, and you receive a message such as “Message Failed. Shortcode may have expired or shortcode texting may be disabled,” you may need to contact T-Mobile® to enable your phone to send and receive messages from short codes. Nixle uses the 888777 short code to send you timely messages. Nixle does not charge for this service, but carrier message and data rates may apply. You may contact T-Mobile® by dialing 611 on your cell phone or visiting www.tmobile.com.
With your $40/month MetroPCS, you will not recieve messages from shortcodes, such as 888777. To upgrade to a $45/month plan, please contact MetroPCS to upgrade your service.
Information shared by users with Nixle is stored on a secure server in a secure facility. The company does not sell personal information to third parties. The privacy of your personal information is extremely important to us.
You initially enter one address to begin the registration process. Once registered, you can click on “Locations” and add as many additional addresses (locations) as you would like at no cost.
If you can access your e-mail or the Internet, you can access Nixle messages anywhere in the world. You will also receive messages on your mobile device while overseas. Some mobile provider plans charge extra for overseas text messages; you may want to
log in and change your preferences prior to international travel.
No. Currently the service is only available with United States phone numbers.
This will vary depending on the number of notifications published. The service is simple to change SMS (Text) and email options.
You can limit the number of SMS (text) messages by adjusting the type of messages you receive. You can opt out of any service except public safety Urgent and Important messages. For example, you can choose to receive Urgent and Important messages on
your mobile device and e-mail and community news in just your e-mail.
Nixle goes through an extensive identity certification and authentication process before authorizing any agency or organization to publish information into the service.
No. However, if you wish to share a crime tip or information with the agency that sent you the message, contact details can be found by accessing the alert online.
Go to www.nixle.com. Look for “Forgot My Password”. Click on it and enter your e-mail address. A new password will be sent to you immediately.
Log in and click “Account.” On the “Account” page, click on “Change My Password” and follow the instructions.
Please send all consumer support questions to: email@example.com. Please send all general inquiries to
Log in at www.nixle.com and click “Settings.” There you can adjust which messages you receive and on which device(s) you receive them. You also have the option to eliminate
all SMS messages under the “Account” tab. Should you wish to completely unsubscribe, simply send an e-mail to firstname.lastname@example.org stating your desire to do so.
You will be encouraged to review your settings prior to discontinuing service. Even after unsubscribing, you can still view Nixle information in real-time by visiting www.nixle.com.